Privacy Policy
Last Updated: 22.07.2026
Peak Medical ANZ Pty Ltd (Peak Medical, we, us or our) is committed to protecting your privacy and ensuring that your personal information is handled responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, protect and manage your personal information when you use our Services or communicate with us.
By accessing our Services or communicating with us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Definitions
App refers to any downloadable application owned or operated by Peak Medical including all features and content within it.
Content refers to all information, videos, text, photos and other material provided through the Services.
Services refers to all Apps, Websites, Content, software and tools provided or made available by Peak Medical.
Users refers to all persons who access or use the Services.
Website refers to any website owned or operated by Peak Medical including https://peakmedical.ai.
2. Compliance with the Australian Privacy Act
Peak Medical collects, uses, stores and discloses personal information in compliance with the Privacy Act 1988 (Cth) including the Australian Privacy Principles. These principles govern:
- The types of personal information we can collect
- How personal information must be collected
- How personal information may be used and disclosed
- How personal information must be stored and secured
- Your rights to access and correct your personal information
Peak Medical is committed to full compliance with these obligations.
3. Communications About Your Health
By signing up for the App or Services, you consent to receiving communications about your health, progress and support needs via email, push notification, mail, text message or phone call.
You may update your communication preferences by contacting support@peak-med.com.
If you receive Peak Medical services through an employer or employer health plan:
- We will not share any identifiable health information with your employer.
- We may provide de-identified or aggregated information for reporting or billing purposes.
If you receive services through a healthcare provider or care team, we may share necessary identifiable information with those providers to support your clinical care.
4. How We Collect Information
4.1 Information You Provide
We collect personal information you provide when you:
- Register for the App
- Create or update your profile
- Submit health information or progress updates
- Respond to surveys
- Contact us or request support
We do not request sensitive information such as government identifiers except where required for payment processing. Please avoid sending sensitive information by email or unsecured channels.
4.2 Information Collected Automatically
When you use our Services, we automatically collect technical information including:
- Device type and identifiers
- IP address
- Browser type and settings
- Time zone
- Pages viewed and interaction behaviour
- URL clickstream
- Cookies and analytic data
This information helps us maintain, secure and improve the Services.
4.3 Information From Third Parties
We may combine information you provide with information obtained from:
- Analytics providers
- Clinical partners
- Technical service providers
Third parties may independently collect information when you use our Services. Please adjust your device or browser settings to reduce third party tracking if desired.
5. Video Recording in the Peak Medical App
The App may include optional video recording of exercise sessions. This feature is activated only with your explicit consent during setup.
- You may stop recording at any time.
- No other person should appear in recordings unless they also consent.
- Recordings are used to support your care and to improve model accuracy.
Recordings may be used for:
- Annotation of movement and pose data
- Training and validation of machine learning models
- Optional sharing with your approved care team
Recordings are encrypted during transmission and stored video is only accessible by authorised personnel and approved healthcare providers where applicable. Video recordings and associated personal information are retained only for as long as necessary to support your care or to meet applicable legal, contractual and regulatory obligations, after which they are securely deleted or de-identified in accordance with our Data Management Policy.
6. How We Use Personal Information
We may use your personal information to:
- Provide, maintain and improve the Services
- Support your clinical care journey
- Manage your account and send service-related communications
- Generate aggregated statistical reports
- Conduct research, testing and analytics
- Ensure security and prevent unauthorised access
- Meet legal, regulatory or contractual obligations
- Notify you of changes to the Services
We use personal information only for purposes permitted under the Australian Privacy Principles.
7. How We Disclose Personal Information
Peak Medical will not sell your personal information.
We may disclose personal information to:
- Service providers who assist in delivering the Services (such as hosting, analytics, communication tools)
- Your approved healthcare providers or care team
- Our related entities and contractors
- A purchaser of our business assets if required
- Third parties with your express consent
We may disclose information where legally required to:
- Comply with the law or respond to lawful requests
- Investigate misuse or protect our legal rights
- Protect the safety of Peak Medical, Users or the public
We may share aggregated or de-identified data for research or analysis.
8. Cookies
Peak Medical uses cookies and similar technologies on its website to improve functionality, security, performance and user experience.
Types of cookies we use
Strictly Necessary Cookies
- These cookies are essential for the operation and security of our website and cannot be disabled through our cookie preference tool.
Analytics Cookies
- These cookies help us understand how visitors interact with our website so that we can improve its performance and usability. They collect aggregated and anonymous usage information where possible.
Preference Cookies
- These cookies remember your preferences, such as your cookie consent choices and other website settings, to improve your experience during future visits.
Managing your cookie preferences
When you first visit our website, you can choose whether to accept or reject non-essential cookies through our Cookie Consent Banner.
You can update your cookie preferences at any time by selecting the Cookie Preferences link available on our website. You may also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.
For more information about how we collect and process personal information, please refer to this Privacy Policy.
9. Your Rights Under the Australian Privacy Principles
You have the right to:
- Request access to the personal information we hold about you
- Request correction of your personal information
- Update your communication preferences
- Make a privacy complaint
Requests can be made by contacting support@peak-med.com.
We will respond to access or correction requests within a reasonable timeframe as required by the Australian Privacy Principles.
9.1 Data Deletion Requests
If you wish to delete your Bibo account and associated personal information, please submit your request to support@peak-med.com.
To help us process your request, please include:
- Your full name;
- The email address associated with your Bibo account; and
- A brief description of your request.
To protect your privacy and security, we may ask you to verify your identity before processing your request. Once your identity has been verified, we will assess your request and delete or de-identify personal information that is no longer required for the purposes for which it was collected.
Certain information may be retained where required by applicable laws, regulatory requirements, contractual obligations or our Data Management Policy, including medical device, clinical, financial and legal record-keeping requirements.
At the end of the applicable retention period, retained personal information will be securely deleted or de-identified in accordance with the Australian Privacy Principles.
We will notify you once your request has been completed.
10. Security of Your Information
Peak Medical uses appropriate administrative, technical and physical safeguards to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.
This includes:
- encryption of personal information in transit and at rest where applicable;
- role-based access controls;
- secure cloud hosting;
- audit logging and monitoring;
- regular security reviews; and
- secure disposal of personal information when it is no longer required.
Personal information is retained only for as long as necessary to fulfil business, legal, regulatory and contractual obligations. When personal information is no longer required, it is securely deleted in accordance with our Data Management Policy. Where there is a legitimate purpose to retain information for research, analytics or regulatory purposes, the information will first be de-identified before being retained, in accordance with applicable laws and the Australian Privacy
Principles.
While we implement industry-standard safeguards, no method of electronic transmission or storage is completely secure.
11. Children
Our Services are intended for persons aged 18 years or older. We do not knowingly collect personal information from anyone under 18. If such information is identified, it will be deleted and the associated account closed.
12. Third Party Links
Our Services may contain links to websites operated by third parties. These websites have their own privacy policies and are not governed by this Policy. We recommend reviewing the privacy policy of any external website you visit.
13. Changes to This Privacy Policy
Peak Medical may update this Privacy Policy from time to time. The latest version will always be available at:
https://peakmedical.ai/privacy
Your continued use of the Services after an update constitutes acceptance of the revised Policy.
14. Contact Us
For questions, concerns or requests relating to this Privacy Policy, please contact:
Peak Medical ANZ Pty Ltd
Suite 1/377 New South Head Road
Double Bay, New South Wales
Australia, 2028
Email: support@peak-med.com